=====FINAL=====
 **Triage Summary**

- **E1**: refund_or_return (normal) – Standard damaged goods claim; process photos and arrange replacement/refund per returns policy.
- **E2**: phishing (high) – Fake HMRC refund scam requesting card details.
- **E3**: sales_lead (high) – Significant wholesale opportunity (600 units/quarter); forward to owner immediately.
- **E4**: delivery_query (normal) – Check tracking for order 5590 and reply with update.
- **E5**: complaint (high) – Angry repeat contact with double-charge allegation and threat of bank/Trading Standards action; investigate order 5602 urgently and escalate.
- **E6**: phishing (high) – Fake Royal Mail redelivery scam.
- **E7**: refund_or_return (normal) – Simple unused item size swap; issue return label and process exchange.
- **E8**: supplier_billing (high) – Overdue invoice CP-2291 (£1,240); confirm payment status today to avoid late fees or supply issues.

Phishing emails that must not be clicked: E2 and E6.

```json
{
  "labels": {
    "E1": "refund_or_return",
    "E2": "phishing",
    "E3": "sales_lead",
    "E4": "delivery_query",
    "E5": "complaint",
    "E6": "phishing",
    "E7": "refund_or_return",
    "E8": "supplier_billing"
  },
  "priority": {
    "E1": "normal",
    "E2": "high",
    "E3": "high",
    "E4": "normal",
    "E5": "high",
    "E6": "high",
    "E7": "normal",
    "E8": "high"
  },
  "phishing": ["E2", "E6"]
}
```

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