{
 "system": "You are a careful bookkeeping and admin assistant for a UK small business. Be accurate. UK standard VAT rate is 20%.",
 "task": "Triage this customer-service inbox for a small UK online shop selling homeware. For each email give a category from exactly this list: refund_or_return, complaint, sales_lead, delivery_query, phishing, supplier_billing. Give a priority (high, normal or low): high = legal/financial risk, an angry repeat complaint, a security threat, money we owe that is overdue, or a large sales opportunity; low = no time pressure; otherwise normal. Then list the emails that are phishing and must not be clicked.\n\n[E1] From: jo.parker@gmail.com\nSubject: Order 5521 arrived broken\nHi, the mug set from order 5521 arrived with two mugs smashed. Can I get a refund or replacement? Photos attached.\n\n[E2] From: accounts@hmrc-refunds-uk.co\nSubject: You are due a tax refund of \u00a3612.40\nDear customer, HMRC has calculated a refund. Click http://hmrc-refunds-uk.co/claim within 24 hours and enter your card details.\n\n[E3] From: buyer@harrogatehotels.co.uk\nSubject: Wholesale enquiry\nWe run 4 hotels in Yorkshire and would like a quote for 600 branded mugs per quarter. Who should I speak to?\n\n[E4] From: m.singh@outlook.com\nSubject: Where is my parcel?\nOrdered on 2 Oct (order 5590), tracking hasn't updated for 6 days. Can you check?\n\n[E5] From: dave@daves-plumbing.co.uk\nSubject: Absolutely disgusted\nThird time I've emailed. Your website charged me twice for order 5602 (\u00a348.00 x2). Sort it today or I'm going to my bank and Trading Standards.\n\n[E6] From: noreply@royalmail-redelivery.info\nSubject: Your parcel could not be delivered\nWe tried to deliver your parcel. Pay a \u00a31.99 redelivery fee here: http://royalmail-redelivery.info/pay\n\n[E7] From: sarah.k@btinternet.com\nSubject: Return - wrong size\nCan I return the large apron from order 5577 and swap it for a medium? It's unused.\n\n[E8] From: supplier@cerampro.co.uk\nSubject: Invoice CP-2291 overdue\nOur invoice CP-2291 for \u00a31,240.00 was due on 30 Sept. Please confirm payment date.\n\nJSON keys: labels (object of email id -> category), priority (object of email id -> high/normal/low), phishing (list of email ids).\nEnd your answer with exactly one JSON object in a ```json code block, with the keys shown. Numbers as plain numbers (no \u00a3 or commas)."
}