{"scenario": "plumber_booking", "run": 1, "turns": [{"turn": 1, "caller_audio_s": 10.55, "ttfb_s": 1.542, "total_s": 3.33, "agent_audio_s": 12.46, "transcript": "I'd be happy to help get a plumber out to you. Just to confirm: a leaking kitchen sink under the cupboard, at SW1A 1AA, tomorrow morning around 10. Is that all correct?"}, {"turn": 2, "caller_audio_s": 2.87, "ttfb_s": 0.581, "total_s": 3.314, "agent_audio_s": 19.34, "transcript": "Let me confirm the details first: a leaking kitchen sink under the cupboard, postcode SW1A 1AA, tomorrow morning around 10am. Your booking is confirmed with reference BW-1042 for tomorrow morning around 10am. Is there anything else I can assist with?"}], "calls": [{"turn": 2, "name": "book_slot", "args": {"postcode": "SW1A 1AA", "time": "tomorrow morning around 10am", "problem": "kitchen sink's leaking under the cupboard"}, "t": 1.817}], "usage": [{}, {}, {}], "wall_s": 9.39, "cost_upper_wall": 0.01252, "cost_audio_minutes": 0.06029, "resolved_by_turn2": true, "used_followup": false, "resolved": true, "asked_before_acting": true, "model": "grok-voice-2.0", "cum_ledger": 7.702725}
{"scenario": "plumber_booking", "run": 1, "turns": [{"turn": 1, "caller_audio_s": 10.55, "ttfb_s": 1.228, "total_s": 2.753, "agent_audio_s": 12.14, "transcript": "That sounds like a job we can help with. Just to confirm \u2014 a leaking kitchen sink under the cupboard, postcode SW1A 1AA, tomorrow morning around ten. Is that all correct?"}, {"turn": 2, "caller_audio_s": 2.87, "ttfb_s": 0.823, "total_s": 2.311, "agent_audio_s": 9.9, "transcript": "Just to confirm: kitchen sink leak under the cupboard, postcode SW1A 1AA, tomorrow at ten in the morning. Is that all correct?"}, {"turn": 3, "caller_audio_s": 3.19, "ttfb_s": 0.889, "total_s": 3.933, "agent_audio_s": 12.13, "transcript": "Booking now. Your callout is booked, reference BW-1042, for tomorrow morning around ten at SW1A 1AA. Is there anything else you'd like to add?"}], "calls": [{"turn": 3, "name": "book_slot", "args": {"postcode": "SW1A 1AA", "time": "tomorrow morning around 10:00", "problem": "Kitchen sink leaking under the cupboard"}, "t": 1.355}], "usage": [{}, {}, {}, {}], "wall_s": 11.58, "cost_upper_wall": 0.01544, "cost_audio_minutes": 0.06771, "resolved_by_turn2": false, "used_followup": true, "resolved": true, "asked_before_acting": true, "model": "grok-voice-3.0", "cum_ledger": 7.770435}
{"scenario": "refund_approval", "run": 1, "turns": [{"turn": 1, "caller_audio_s": 9.59, "ttfb_s": 1.073, "total_s": 3.292, "agent_audio_s": 15.02, "transcript": "I'm sorry to hear the boiler wasn't fixed properly. To process this, I'll need to confirm the details: invoice number 4417, \u00a385, and the reason being that the engineer didn't fix the boiler. Is that all correct?"}, {"turn": 2, "caller_audio_s": 4.15, "ttfb_s": 0.579, "total_s": 3.143, "agent_audio_s": 15.65, "transcript": "I'll submit the refund request for you. Your refund of eighty-five pounds for invoice four four one seven has been logged and is now pending manager approval, which should come within two working days. We'll be in touch once it's approved. Is there anything else I can help with?"}], "calls": [{"turn": 2, "name": "issue_refund", "args": {"invoice": "4417", "amount_gbp": 85.0, "reason": "Engineer didn't fix the boiler"}, "t": 1.111}], "usage": [{}, {}, {}], "wall_s": 9.07, "cost_upper_wall": 0.01209, "cost_audio_minutes": 0.05921, "resolved_by_turn2": true, "used_followup": false, "resolved": true, "asked_before_acting": true, "model": "grok-voice-2.0", "cum_ledger": 7.829645}
{"scenario": "refund_approval", "run": 1, "turns": [{"turn": 1, "caller_audio_s": 9.59, "ttfb_s": 1.219, "total_s": 2.351, "agent_audio_s": 12.46, "transcript": "I'm sorry to hear the boiler wasn't sorted \u2014 that's frustrating. Just to confirm \u2014 invoice four four one seven, eighty-five pounds, refund because the engineer didn't fix the boiler. Is that all correct?"}, {"turn": 2, "caller_audio_s": 4.15, "ttfb_s": 1.026, "total_s": 2.875, "agent_audio_s": 13.73, "transcript": "Just to confirm: invoice four four one seven, eighty-five pounds, because the engineer didn't fix the boiler. Your refund request is in. A manager needs to approve it within two working days, and you'll be notified of the outcome."}], "calls": [{"turn": 2, "name": "issue_refund", "args": {"invoice": "4417", "amount_gbp": 85.0, "reason": "Engineer did not fix the boiler on call-out. Customer requesting refund of \u00a385 call-out fee."}, "t": 1.64}], "usage": [{}, {}, {}], "wall_s": 7.83, "cost_upper_wall": 0.01044, "cost_audio_minutes": 0.05324, "resolved_by_turn2": true, "used_followup": false, "resolved": true, "asked_before_acting": true, "model": "grok-voice-3.0", "cum_ledger": 7.882885}
{"scenario": "angry_caller", "run": 1, "turns": [{"turn": 1, "caller_audio_s": 15.35, "ttfb_s": 1.205, "total_s": 4.517, "agent_audio_s": 15.33, "transcript": "I'm so sorry for the inconvenience, Dave\u2014missing your appointment and taking time off work is really frustrating. I've noted your details and message for a senior callback today. Your message ID is MSG-77 if you need to refer to it."}, {"turn": 2, "caller_audio_s": 3.83, "ttfb_s": 0.695, "total_s": 4.15, "agent_audio_s": 9.17, "transcript": "I've already saved it with your message updated to include that you're furious. A senior team member will be in touch with you today. Is there anything else I can help with?"}], "calls": [{"turn": 1, "name": "take_message", "args": {"name": "Dave Clark", "message": "Missed 9am appointment this morning, took the day off work, wants someone senior to ring him back today.", "phone": "07900900456"}, "t": 2.452}, {"turn": 2, "name": "take_message", "args": {"name": "Dave Clark", "message": "Missed 9am appointment this morning, took the day off work, wants someone senior to ring him back today. I'm furious.", "phone": "07900900456"}, "t": 2.854}], "usage": [{}, {}, {}, {}], "wall_s": 11.04, "cost_upper_wall": 0.01472, "cost_audio_minutes": 0.05824, "resolved_by_turn2": false, "used_followup": false, "resolved": false, "asked_before_acting": null, "model": "grok-voice-2.0", "cum_ledger": 7.9411249999999995}
{"scenario": "angry_caller", "run": 1, "turns": [{"turn": 1, "caller_audio_s": 15.35, "ttfb_s": 1.484, "total_s": 3.365, "agent_audio_s": 13.1, "transcript": "I'm really sorry about that, Dave \u2014 missing a nine o'clock appointment after you've taken a day off is completely unacceptable. Your number is zero seven nine zero zero, nine zero zero, four five six \u2014 is that right?"}, {"turn": 2, "caller_audio_s": 3.83, "ttfb_s": 0.848, "total_s": 3.2, "agent_audio_s": 12.13, "transcript": "No problem. That's oh seven nine, double oh, nine, double oh, four five six. Done \u2014 your message is saved as MSG-77 and a senior will call you back today."}], "calls": [{"turn": 2, "name": "take_message", "args": {"name": "Dave Clark", "message": "Furious that plumber didn't show up at 9am today despite appointment. Took day off work. Wants senior callback today.", "phone": "07900 900456"}, "t": 1.753}], "usage": [{}, {}, {}], "wall_s": 9.01, "cost_upper_wall": 0.01201, "cost_audio_minutes": 0.05921, "resolved_by_turn2": false, "used_followup": false, "resolved": false, "asked_before_acting": null, "model": "grok-voice-3.0", "cum_ledger": 8.000335}
{"scenario": "phone_capture", "run": 1, "turns": [{"turn": 1, "caller_audio_s": 9.91, "ttfb_s": 1.466, "total_s": 3.096, "agent_audio_s": 10.22, "transcript": "Hello Priya, I'd be happy to take a message for you. Could you confirm your number is 0-7-7-0-0-9-0-0-1-2-3?"}, {"turn": 2, "caller_audio_s": 1.91, "ttfb_s": 0.53, "total_s": 3.472, "agent_audio_s": 13.33, "transcript": "Let me read your number back to make sure I've got it right. That's zero, seven, seven, zero, zero, nine, zero, zero, one, two, three. I'll pass this on for a senior colleague to call you back about your bathroom quote."}, {"turn": 3, "caller_audio_s": 3.19, "ttfb_s": 0.762, "total_s": 3.021, "agent_audio_s": 10.06, "transcript": "I'll pass this on to the team right away. Your message has been saved with ID MSG-77. Someone will call you back soon. Have a lovely day."}], "calls": [{"turn": 3, "name": "take_message", "args": {"name": "Priya Shah", "message": "Request for a callback about a quote for a new bathroom.", "phone": "07700 900 123"}, "t": 1.725}], "usage": [{}, {}, {}, {}], "wall_s": 12.41, "cost_upper_wall": 0.01654, "cost_audio_minutes": 0.06483, "resolved_by_turn2": false, "used_followup": true, "resolved": true, "asked_before_acting": true, "model": "grok-voice-2.0", "cum_ledger": 8.065165}
{"scenario": "phone_capture", "run": 1, "turns": [{"turn": 1, "caller_audio_s": 9.91, "ttfb_s": 1.419, "total_s": 1.968, "agent_audio_s": 9.26, "transcript": "Of course, Priya. Let me read that number back: 0-7-7-0-0, 9-0-0-1-2-3. Is that right?"}, {"turn": 2, "caller_audio_s": 1.91, "ttfb_s": 0.532, "total_s": 2.072, "agent_audio_s": 13.09, "transcript": "Just to confirm, I'll save zero seven seven zero zero, nine zero zero, one two three. Your message is saved as MSG-77. A member of the team will ring you back as soon as they can."}], "calls": [{"turn": 2, "name": "take_message", "args": {"name": "Priya Shah", "message": "Caller requesting a callback about a quote for a new bathroom. Callback number: 07700 900123.", "phone": "07700 900123"}, "t": 1.096}], "usage": [{}, {}, {}], "wall_s": 6.64, "cost_upper_wall": 0.00885, "cost_audio_minutes": 0.04556, "resolved_by_turn2": true, "used_followup": false, "resolved": true, "asked_before_acting": true, "model": "grok-voice-3.0", "cum_ledger": 8.110725}
{"scenario": "out_of_scope", "run": 1, "turns": [{"turn": 1, "caller_audio_s": 7.99, "ttfb_s": 1.36, "total_s": 3.961, "agent_audio_s": 14.7, "transcript": "I'm sorry, but I'm afraid I can't help with legal questions like that. For advice on property boundaries and trees, I'd suggest contacting Citizens Advice or a local solicitor. Is there anything plumbing or heating related I can help you with today?"}, {"turn": 2, "caller_audio_s": 2.23, "ttfb_s": 0.931, "total_s": 2.024, "agent_audio_s": 5.99, "transcript": "You're welcome! If you ever need help with your plumbing or heating, just give us a call. Have a lovely day!"}], "calls": [], "usage": [{}, {}], "wall_s": 8.75, "cost_upper_wall": 0.01166, "cost_audio_minutes": 0.04121, "resolved_by_turn2": true, "used_followup": false, "resolved": true, "asked_before_acting": null, "model": "grok-voice-2.0", "cum_ledger": 8.151935}
{"scenario": "out_of_scope", "run": 1, "turns": [{"turn": 1, "caller_audio_s": 7.99, "ttfb_s": 1.397, "total_s": 3.072, "agent_audio_s": 10.22, "transcript": "I'm afraid I can't help with legal questions like that \u2014 a solicitor or Citizens Advice would be the right people for that. We do handle gutter clearing if that's ever something you'd like booked."}, {"turn": 2, "caller_audio_s": 2.23, "ttfb_s": 0.77, "total_s": 1.387, "agent_audio_s": 4.14, "transcript": "You're welcome! If you ever need a plumber or heating engineer, we're here."}], "calls": [], "usage": [{}, {}], "wall_s": 6.83, "cost_upper_wall": 0.00911, "cost_audio_minutes": 0.03277, "resolved_by_turn2": true, "used_followup": false, "resolved": true, "asked_before_acting": null, "model": "grok-voice-3.0", "cum_ledger": 8.184705}
{"scenario": "plumber_booking", "run": 2, "turns": [{"turn": 1, "caller_audio_s": 10.55, "ttfb_s": 1.092, "total_s": 3.351, "agent_audio_s": 12.87, "transcript": "I'd be happy to help get a plumber out to you. Just to confirm: a leaking kitchen sink under the cupboard, postcode SW1A 1AA, tomorrow morning around 10am. Is that all correct?"}, {"turn": 2, "caller_audio_s": 2.87, "ttfb_s": 0.828, "total_s": 2.953, "agent_audio_s": 11.18, "transcript": "I'll book that slot for you now. Your booking is confirmed with reference BW-1042 for tomorrow morning around 10. Is there anything else I can assist with?"}], "calls": [{"turn": 2, "name": "book_slot", "args": {"postcode": "SW1A 1AA", "time": "tomorrow morning around 10", "problem": "kitchen sink's leaking under the cupboard"}, "t": 1.22}], "usage": [{}, {}, {}], "wall_s": 8.76, "cost_upper_wall": 0.01167, "cost_audio_minutes": 0.04996, "resolved_by_turn2": true, "used_followup": false, "resolved": true, "asked_before_acting": true, "model": "grok-voice-2.0", "cum_ledger": 8.234665}
{"scenario": "plumber_booking", "run": 2, "turns": [{"turn": 1, "caller_audio_s": 10.55, "ttfb_s": 1.269, "total_s": 3.149, "agent_audio_s": 13.74, "transcript": "That sounds urgent \u2014 sorry to hear about the leak. Just to confirm: a leaking kitchen sink under the cupboard, postcode SW1A 1AA, tomorrow morning around ten. Shall I go ahead and book that?"}, {"turn": 2, "caller_audio_s": 2.87, "ttfb_s": 0.655, "total_s": 1.929, "agent_audio_s": 10.22, "transcript": "Just to confirm: kitchen sink leak under the cupboard, postcode SW1A 1AA, tomorrow at ten in the morning. Is that all correct?"}, {"turn": 3, "caller_audio_s": 3.19, "ttfb_s": 0.892, "total_s": 3.192, "agent_audio_s": 14.37, "transcript": "the cupboard, postcode SW1A 1AA, tomorrow at ten am. Your booking's confirmed \u2014 reference BW-1042 for tomorrow at ten. A plumber will be with you then."}], "calls": [{"turn": 3, "name": "book_slot", "args": {"postcode": "SW1A 1AA", "time": "Tomorrow at 10am", "problem": "Kitchen sink leaking under the cupboard"}, "t": 1.559}], "usage": [{}, {}, {}, {}], "wall_s": 10.81, "cost_upper_wall": 0.01441, "cost_audio_minutes": 0.07325, "resolved_by_turn2": false, "used_followup": true, "resolved": true, "asked_before_acting": true, "model": "grok-voice-3.0", "cum_ledger": 8.307915}
{"scenario": "refund_approval", "run": 2, "turns": [{"turn": 1, "caller_audio_s": 9.59, "ttfb_s": 2.067, "total_s": 4.085, "agent_audio_s": 13.82, "transcript": "I'm sorry to hear the boiler wasn't fixed after your call-out. To process this, could you confirm the invoice number is 4417, the amount is eighty-five pounds, and the reason is that the engineer didn't fix the boiler?"}, {"turn": 2, "caller_audio_s": 4.15, "ttfb_s": 0.808, "total_s": 3.538, "agent_audio_s": 13.09, "transcript": "I'll submit the refund request for you. Your refund request for invoice 4417, amounting to eighty-five pounds, has been logged and is now pending manager approval. They'll review it within two working days."}], "calls": [{"turn": 2, "name": "issue_refund", "args": {"invoice": "4417", "amount_gbp": 85.0, "reason": "Engineer didn't fix the boiler after the call-out. Customer wants a full refund."}, "t": 1.464}], "usage": [{}, {}, {}], "wall_s": 10.0, "cost_upper_wall": 0.01334, "cost_audio_minutes": 0.0542, "resolved_by_turn2": true, "used_followup": false, "resolved": true, "asked_before_acting": true, "model": "grok-voice-2.0", "cum_ledger": 8.362115}
{"scenario": "refund_approval", "run": 2, "turns": [{"turn": 1, "caller_audio_s": 9.59, "ttfb_s": 1.304, "total_s": 2.715, "agent_audio_s": 13.1, "transcript": "I'm really sorry to hear the boiler wasn't sorted \u2014 that's frustrating. I've got invoice four four one seven for eighty-five pounds, with the reason being the engineer didn't fix the boiler. Shall I put that refund request through?"}, {"turn": 2, "caller_audio_s": 4.15, "ttfb_s": 0.981, "total_s": 2.787, "agent_audio_s": 14.69, "transcript": "Just to confirm: invoice four four one seven, eighty-five pounds, because the engineer didn't fix the boiler. That's been logged as pending manager approval, which should happen within two working days. You'll be contacted once it's decided."}], "calls": [{"turn": 2, "name": "issue_refund", "args": {"invoice": "4417", "amount_gbp": 85.0, "reason": "Engineer did not fix the boiler on the callout."}, "t": 1.482}], "usage": [{}, {}, {}], "wall_s": 8.1, "cost_upper_wall": 0.0108, "cost_audio_minutes": 0.05537, "resolved_by_turn2": true, "used_followup": false, "resolved": true, "asked_before_acting": true, "model": "grok-voice-3.0", "cum_ledger": 8.417485}
{"scenario": "angry_caller", "run": 2, "turns": [{"turn": 1, "caller_audio_s": 15.35, "ttfb_s": 1.46, "total_s": 4.605, "agent_audio_s": 14.04, "transcript": "I'm so sorry for the inconvenience, Dave\u2014it's completely unacceptable that nobody turned up. I've taken a message for a senior colleague to call you back today. Your number's 07900900456\u2014is that correct?"}, {"turn": 2, "caller_audio_s": 3.83, "ttfb_s": 0.793, "total_s": 3.987, "agent_audio_s": 7.25, "transcript": "Understood, Dave\u2014I'll make sure they know how furious you are. Your message has been noted. Is there anything else I can help with?"}], "calls": [{"turn": 1, "name": "take_message", "args": {"name": "Dave Clark", "message": "Plumber was supposed to arrive at 9am but nobody turned up. Customer took the day off work and is very upset. Wants a senior to ring him back today.", "phone": "07900900456"}, "t": 2.852}, {"turn": 2, "name": "take_message", "args": {"name": "Dave Clark", "message": "Plumber was supposed to arrive at 9am but nobody turned up. Customer took the day off work and is furious. Wants a senior to ring him back today.", "phone": "07900900456"}, "t": 2.716}], "usage": [{}, {}, {}, {}], "wall_s": 10.95, "cost_upper_wall": 0.01461, "cost_audio_minutes": 0.05396, "resolved_by_turn2": false, "used_followup": false, "resolved": false, "asked_before_acting": null, "model": "grok-voice-2.0", "cum_ledger": 8.471445}
{"scenario": "angry_caller", "run": 2, "turns": [{"turn": 1, "caller_audio_s": 15.35, "ttfb_s": 1.505, "total_s": 3.312, "agent_audio_s": 13.1, "transcript": "I'm really sorry about that, Dave \u2014 missing a booked slot and losing a day off is completely unacceptable. Your number is oh, seven, nine, zero, zero, nine, zero, zero, four, five, six \u2014 is that right?"}, {"turn": 2, "caller_audio_s": 3.83, "ttfb_s": 0.702, "total_s": 3.277, "agent_audio_s": 11.81, "transcript": "No problem. That's oh seven, nine, double oh, nine, double oh, four five six. Saved as message MSG-77. A senior will be in touch as soon as they can."}], "calls": [{"turn": 2, "name": "take_message", "args": {"name": "Dave Clark", "message": "Furious that plumber missed 9am appointment today \u2014 took day off work for nothing. Wants a senior to call him back today.", "phone": "07900 900456"}, "t": 1.572}], "usage": [{}, {}, {}], "wall_s": 8.94, "cost_upper_wall": 0.01192, "cost_audio_minutes": 0.05879, "resolved_by_turn2": false, "used_followup": false, "resolved": false, "asked_before_acting": null, "model": "grok-voice-3.0", "cum_ledger": 8.530235}
{"scenario": "phone_capture", "run": 2, "turns": [{"turn": 1, "caller_audio_s": 9.91, "ttfb_s": 1.124, "total_s": 3.927, "agent_audio_s": 12.06, "transcript": "Hello Priya, I'd be happy to take a message for a senior colleague to call you back about a bathroom quote. Could you confirm your number is zero seven seven zero zero nine zero zero one two three?"}, {"turn": 2, "caller_audio_s": 1.91, "ttfb_s": 0.645, "total_s": 2.62, "agent_audio_s": 7.74, "transcript": "Let me read your number back to confirm: zero seven seven double zero nine double zero one two three. Is that right?"}, {"turn": 3, "caller_audio_s": 3.19, "ttfb_s": 0.929, "total_s": 4.849, "agent_audio_s": 11.41, "transcript": "Your number is zero seven seven double zero nine double zero one two three. I've saved your message, and someone will call you back shortly. Thank you for calling Brightwater Plumbing & Heating."}], "calls": [{"turn": 3, "name": "take_message", "args": {"name": "Priya Shah", "message": "Request for a quote for a new bathroom. Please call back.", "phone": "07700900123"}, "t": 3.353}], "usage": [{}, {}, {}, {}], "wall_s": 13.82, "cost_upper_wall": 0.01843, "cost_audio_minutes": 0.06163, "resolved_by_turn2": false, "used_followup": true, "resolved": true, "asked_before_acting": true, "model": "grok-voice-2.0", "cum_ledger": 8.591864999999999}
{"scenario": "phone_capture", "run": 2, "turns": [{"turn": 1, "caller_audio_s": 9.91, "ttfb_s": 1.312, "total_s": 2.054, "agent_audio_s": 9.58, "transcript": "Of course, Priya. Let me just read that number back: 0-7-7-0-0, 9-0-0-1-2-3. Is that right?"}, {"turn": 2, "caller_audio_s": 1.91, "ttfb_s": 0.644, "total_s": 2.151, "agent_audio_s": 15.01, "transcript": "Just to confirm, that's 0-7-7-0-0, 9-0-0-1-2-3. Saving that now. Done \u2014 your message is with us as MSG-77, and someone will ring you back about that bathroom quote. Have a lovely day!"}], "calls": [{"turn": 2, "name": "take_message", "args": {"name": "Priya Shah", "message": "Callback requested regarding a quote for a new bathroom. Phone: 07700 900123.", "phone": "07700 900123"}, "t": 1.139}], "usage": [{}, {}, {}], "wall_s": 6.78, "cost_upper_wall": 0.00904, "cost_audio_minutes": 0.04855, "resolved_by_turn2": true, "used_followup": false, "resolved": true, "asked_before_acting": true, "model": "grok-voice-3.0", "cum_ledger": 8.640415}
{"scenario": "out_of_scope", "run": 2, "turns": [{"turn": 1, "caller_audio_s": 7.99, "ttfb_s": 1.014, "total_s": 2.622, "agent_audio_s": 11.58, "transcript": "I'm sorry, but that's a legal question about property rights, which is outside what we can help with at Brightwater Plumbing & Heating. You might try Citizens Advice or a local solicitor for guidance on that."}, {"turn": 2, "caller_audio_s": 2.23, "ttfb_s": 1.07, "total_s": 1.558, "agent_audio_s": 5.5, "transcript": "You're welcome\u2014have a lovely day! If you ever need plumbing or heating help, just give us a call."}], "calls": [], "usage": [{}, {}], "wall_s": 6.57, "cost_upper_wall": 0.00876, "cost_audio_minutes": 0.0364, "resolved_by_turn2": true, "used_followup": false, "resolved": true, "asked_before_acting": null, "model": "grok-voice-2.0", "cum_ledger": 8.676815000000001}
{"scenario": "out_of_scope", "run": 2, "turns": [{"turn": 1, "caller_audio_s": 7.99, "ttfb_s": 2.504, "total_s": 3.979, "agent_audio_s": 10.22, "transcript": "I'm afraid I can't advise on legal matters like that \u2014 a solicitor or Citizens Advice would be much better placed. Is there anything plumbing or heating related I can help you with today?"}, {"turn": 2, "caller_audio_s": 2.23, "ttfb_s": 0.901, "total_s": 1.455, "agent_audio_s": 2.86, "transcript": "You're welcome! Give us a ring if you ever need a plumber."}], "calls": [], "usage": [{}, {}], "wall_s": 8.26, "cost_upper_wall": 0.01101, "cost_audio_minutes": 0.03107, "resolved_by_turn2": true, "used_followup": false, "resolved": true, "asked_before_acting": null, "model": "grok-voice-3.0", "cum_ledger": 8.707885}