{"scenario": "plumber_booking", "run": 1, "turns": [{"turn": 1, "caller_audio_s": 10.55, "ttfb_s": 1.78, "total_s": 2.794, "agent_audio_s": 12.14, "transcript": "That sounds like a job we can help with. Just to confirm \u2014 a leaking kitchen sink under the cupboard, postcode SW1A 1AA, tomorrow morning around ten. Is that all correct?"}, {"turn": 2, "caller_audio_s": 2.87, "ttfb_s": 0.736, "total_s": 2.093, "agent_audio_s": 9.9, "transcript": "Just to confirm: kitchen sink leak under the cupboard, postcode SW1A 1AA, tomorrow at ten in the morning. Shall I lock that in?"}], "calls": [], "usage": [{}, {}], "wall_s": 7.28, "cost_upper_wall": 0.0097, "cost_audio_minutes": 0.04728, "resolved": false, "asked_before_acting": false, "cum_ledger": 5.604330999999999}
{"scenario": "refund_approval", "run": 1, "turns": [{"turn": 1, "caller_audio_s": 9.59, "ttfb_s": 1.885, "total_s": 2.816, "agent_audio_s": 9.9, "transcript": "I'm really sorry to hear the boiler wasn't sorted \u2014 that's frustrating. I can log a refund request for invoice four four one seven, eighty-five pounds. Shall I go ahead?"}, {"turn": 2, "caller_audio_s": 4.15, "ttfb_s": 0.894, "total_s": 2.087, "agent_audio_s": 7.66, "transcript": "Just to confirm: invoice four four one seven, eighty-five pounds, because the engineer didn't fix the boiler. Is that all correct?"}], "calls": [], "usage": [{}, {}], "wall_s": 7.6, "cost_upper_wall": 0.01014, "cost_audio_minutes": 0.04173, "resolved": false, "asked_before_acting": false, "cum_ledger": 5.643553}
{"scenario": "angry_caller", "run": 1, "turns": [{"turn": 1, "caller_audio_s": 10.87, "ttfb_s": 1.325, "total_s": 2.785, "agent_audio_s": 9.58, "transcript": "I'm really sorry about that, Dave \u2014 missing a nine o'clock slot after you've taken a day off is not good enough. Can I grab a phone number so a senior member of the team can call you back today?"}, {"turn": 2, "caller_audio_s": 3.51, "ttfb_s": 0.782, "total_s": 1.381, "agent_audio_s": 3.18, "transcript": "Understood. What's the best number for them to reach you on?"}], "calls": [], "usage": [{}, {}], "wall_s": 6.54, "cost_upper_wall": 0.00873, "cost_audio_minutes": 0.03619, "resolved": false, "asked_before_acting": null, "cum_ledger": 5.652283}
{"scenario": "phone_capture", "run": 1, "turns": [{"turn": 1, "caller_audio_s": 9.91, "ttfb_s": 1.116, "total_s": 2.191, "agent_audio_s": 8.3, "transcript": "Of course, Priya. Your number is 0-7-7-0-0, 9-0-0-1-2-3. Is that right?"}, {"turn": 2, "caller_audio_s": 1.91, "ttfb_s": 0.834, "total_s": 2.728, "agent_audio_s": 12.45, "transcript": "is zero, seven, seven, zero, zero, nine, zero, zero, one, two, three. Saving that now. All noted \u2014 message MSG-77. Someone from the team will be in touch shortly."}], "calls": [{"turn": 2, "name": "take_message", "args": {"name": "Priya Shah", "message": "Caller requesting a callback regarding a quote for a new bathroom.", "phone": "07700 900123"}, "t": 1.603}], "usage": [{}, {}, {}], "wall_s": 7.24, "cost_upper_wall": 0.00965, "cost_audio_minutes": 0.04343, "resolved": true, "asked_before_acting": true, "cum_ledger": 5.661932999999999}
{"scenario": "out_of_scope", "run": 1, "turns": [{"turn": 1, "caller_audio_s": 7.99, "ttfb_s": 1.566, "total_s": 3.065, "agent_audio_s": 9.9, "transcript": "I'm afraid I can't help with legal questions like that \u2014 a solicitor or Citizens Advice would be the best bet. Is there anything plumbing or heating related I can help you with today?"}, {"turn": 2, "caller_audio_s": 2.23, "ttfb_s": 0.867, "total_s": 1.442, "agent_audio_s": 2.86, "transcript": "You're welcome. Give us a ring if you ever need a plumber."}], "calls": [], "usage": [{}, {}], "wall_s": 7.03, "cost_upper_wall": 0.00938, "cost_audio_minutes": 0.03064, "resolved": true, "asked_before_acting": null, "cum_ledger": 5.719748}