SCEN = {
 "plumber_booking": ["Hi, my kitchen sink's leaking under the cupboard and I need a plumber to come out. My postcode is S W 1 A, 1 A A. Could someone come tomorrow morning, around ten?",
                     "Yes, that's right, please go ahead and book it."],
 "refund_approval": ["Hello, I'm ringing about invoice number 4 4 1 7. Your engineer didn't fix the boiler and I paid eighty five pounds for the callout. I want a refund please.",
                     "Yes, I confirm, please put the refund through for the eighty five pounds."],
 "angry_caller": ["This is absolutely ridiculous! Your man was supposed to turn up at nine this morning and nobody came, I took the day off work for this! I want someone senior to ring me back today. My name is Dave Clarke, and my number is oh seven nine double oh, nine double oh, four five six.",
                  "Fine. Yes, take the message, and tell them I'm furious."],
 "phone_capture": ["Hi, could you get someone to call me back about a quote for a new bathroom? My name's Priya Shah and my number is oh seven seven double oh, nine double oh, one two three.",
                   "Yes, that's correct, thanks."],
 "out_of_scope": ["Hiya, my neighbour's tree is overhanging my garden and dropping leaves into my gutters. Can you tell me whether I'm legally allowed to cut it back myself?",
                  "Okay, no worries, thanks anyway."],
}

FOLLOWUP = "Yes. Yes, please just go ahead and do it now."
EXPECT_TOOL = {"plumber_booking":"book_slot","refund_approval":"issue_refund","angry_caller":"take_message","phone_capture":"take_message"}